Uber has become the most popular rideshare choice for most Americans. Lyft comes to a close second. Although these companies have revolutionized the taxi industry in a significant way, they have also caused an uptick in auto accidents since their inception. If you are involved in one of these accidents, as a driver, pedestrian, or passenger, many people that we represent, once injured, are confused saying, “Where the heck do we report the accident!”

You are not alone! Don’t be discouraged. There is a process used by Uber and Lyft in processing injury claims before forwarding the accident information to their insurance company. If you are in need of more specialized assistance in reporting an accident, our Uber and Lyft accident attorneys are licensed in each of their respective states and are experienced in this field to give proper notice. Our lawyers will walk you through the process of reporting a claim to Uber or Lyft properly so you don’t risk blowing the statute of limitations in your state.

If you were in an accident involving an Uber or Lyft, you may be asking yourself:

  • How can I file a report with Uber or Lyft?
  • How do I report my injuries to Uber or Lyft?
  • Can I call Uber or Lyft to report the accident?

Below, you will find information about filing your report with Uber or Lyft. If you decide that there may be further issues that complicate the matter, feel free to contact our attorneys anytime toll-free.

Filing an Accident Report with Uber

After the accident, you must file an accident report with Uber. Keep in mind that you need to also file a police report with the local police department. It is essential to have a police report, where the responding officers can take statements from all witnesses.

To report the accident with Uber, go to Help section in the app, then navigate to the support option available. You will notice the first prompt navigation, legal, privacy, and other inquiries. This item leads to report a serious incident involving a driver or vehicle. Once you click on that item,  click on I was in an accident; once you get to that prompt you will be able to input your accident details.

If in the event that you do not have the app available, contact Uber at support@uber.com or 800-354-8237. Report as much as necessary but avoid giving a statement until you have consulted an attorney. Many times, it can be helpful to refresh your recollection to get the police report first, especially if you were unconscious or your memory is unclear as to the details of the accident.

Following the report, Uber or Lyft will attempt to contact you over the phone, then forward the information to their insurance company. An adjuster will almost immediately reach out. If you are a Uber or Lyft driver, assume that they will deactivate your account until their investigation has concluded.

Filing an Accident Report with Lyft

Lyft has an online reporting system that allows them to intake various accident claims. It is important to remember that Lyft qualifies an accident as:

  • Vehicle collision
  • Vehicle struck an object (for example a curb, wall, or tree)
  • Vehicle damaged third-party property

If you’re in need of a collision form, if there has been damage to your vehicle after an Uber or Lyft accident, click on this link.

To access Lyft’s accident reporting portal, click on this link. You will be asked to input your phone number to access your account.

Filing an Accident Report if You are a Pedestrian Hurt after being Hit by an Uber or Lyft

Providing injury notice if you were a third-party is not as simple as the two above methods, since you did not have access to the mobile app. It is suggested that you call Uber’s accident hotline at 800-354-8237. For Lyft, go to this page to report the details of your accident.

After Filing Your Accident Report with Uber or Lyft, You will be Contacted by Their Insurance Company

Almost immediately you will be contacted by Uber or Lyft’s insurance company (in the state of the accident). You can find the right insurance company by checking out our last blog. Unless you contact a rideshare accident lawyer before speaking with Uber or Lyft or their insurance company (which you should), you need to keep these things in mind:

  • Before you agree to a verbal statement, make sure the insurance company stipulates to providing you with a copy of the statement for your future use in the case. Otherwise, if you forget to make the prior agreement, the insurance company will claim it is work-product.
  • Request formalized and complete copies of your medical bills and records from your doctor or hospital.
  • Write down a day-to-day diary of your pain. This will go towards your award of pain and suffering. This definition encompasses both mental and physical suffering.

Our Uber & Lyft Accident Lawyers are Trusted.

Jeremy, Personal Injury Client

The Uber Lawyer was able to negotiate a settlement with Uber that was outrageously higher than expected.


Personal Injury Client

Michael, Personal Injury Client

I contacted Sean O’Bryan. I received my settlement quicker than expected and more importantly I was treated with incredible care and professionalism.


Personal Injury Client

Christina, Estate of Decedent, Personal Injury

We hired Sean and he was compassionate, excellent attorney who did an exceptional job fighting on my family‘s behalf for my brother’s legacy. He also WON our CASE and I just wanted to say THANK YOU! My family cannot thank him enough.


Estate of Decedent, Personal Injury

Matthew, Personal Injury Client

My wife and I couldn’t have asked for better representation. He was extremely motivated and passionate. Well, his tenacity paid off after a year, and my wife and I were extremely happy with the result.


Personal Injury Client

Robert, Personal Injury Client

Sean was great to work with. He was able to recover damages even after several lawyers told me I didn’t have a case! He was very responsive and took time to explain things.


Personal Injury Client